Frequently Asked Questions

1. How do I place an order?
Our website allows you a hassle-free and secure way to order your desired products. After choosing your item simply click "Add to Cart" and follow the check out prompts or continue shopping. Fax orders may be sent to (734) 487-5263 or e-mail your order to email@stadiumtrophy.com. Because we want to ensure accuracy of your order and engraving information we are unfortunately unable to accept phone orders.

2. What methods of payment do you accept?
Online orders can most easily be purchased using a credit card. However other methods such as check or money order are also accepted.

We accept Visa, Mastercard, Discover and American Express credit/debit card payments.

3. How do I cancel or change an order?
If you need to cancel or change an order please contact us immediately. Orders may be cancelled or altered before engraving or production has begun without penalty. If engraving and/or production has already started there will be a cancellation fee or alteration fee proportional to the amount of the order already completed.
 
4. What do I do if my order is incorrect?
If you receive an order that is incorrect, we will make every effort to correct the item(s) in time for your event or deadline. If the problem is due to Stadium Trophy error we will send new, corrected engraving and/or awards as soon as possible and will attempt to make deliver in time for your event. If the problem is due to customer error, we will gladly correct the error for a redo-fee plus possible shipping costs.
 
5. What if my order is damaged?
If your order arrives damaged we will make every effort to correct the situation. Stadium Trophy will not be responsible for damage caused by shipping companies. Please call or e-mail us for assistance with any problems.
 
6. What type of production time should I expect?
Our standard production time varies seasonally, but is usually 5 business days for most items.
 
7. Do you offer rush service?
If you need items faster than our standard production time we do offer a rush production service. A rush service fee is applicable and can be requested in the ordering process. Simply make us aware of the deadline you need to meet and we will do everything possible to ensure timely completion of your order.
 
8. How should I submit engraving information?
Engraving information can be submitted towards the end of the order process for products purchased on our website. Fax orders and e-mail orders can include engraving information in their order. Fax orders that are handwritten must be extremely clear and legible. For best accuracy we recommend sending your engraving information electronically.
 
9. What are the requirements if I would like to submit custom artwork?
Artwork for custom pieces can be sent in a variety of PC formats.

- Preferred formats include: .ai, .eps, .cdr, .pdf, .jpg
- All artwork must be black and white in format with no grayscale

Orders made online can have artwork submitted toward the end of the order process. All other orders must e-mail artwork to email@stadiumtrophy.com including the proper information to identify your order.
 
10. Can I pick up my order?
Orders can be picked up in Ypsilanti, Michigan by selecting "Store Pickup - Walk in" under the shipping method page of the online ordering process. For fax or email orders please specify delivery method within your order.
 
11. What shipping methods do you use?
Our preferred shipping provider is UPS. We ship products ground unless otherwise specified in the order. We also have 3 day select, 2nd day air or next day air available so you can receive your order in your desired timeliness.
 
12. What is your return policy?
To return merchandise for refund or replacement, written/email permission must be obtained in advance. Engraved medals, plaques, crystal, acrylic, and custom items cannot be returned. Returned merchandise is subject to a 20% restocking charge and an engraving fee, if applicable.
 
13. What if my organization is tax exempt?
Please contact us at email@stadiumtrophy.com for more information on becoming a tax exempt partner.
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